Service Asset and Configuration Management Workshop
| Goal |
Support people in moving from theoretical ITIL documentation to process design and implementation; share experiences |
| Time |
half day |
| Scheduled |
upon request |
| Audience |
- Anyone involved in a configuration management project
- Configuration Manager, Configuration Librarians
|
Topics covered
- Goals of Configuration Management / possible Drivers
- Common Definitions
- What exactly is Configuration Management ? What are Configuration Management Processes?
- Who contributes what to Configuration Management ?
- How does Configuration Management interoperate with other ITIL Processes?
- Implementation Approach
- Implementation Considerations
- Q & A
|
| Cost |
- a) CHF 1'500.- (unlimited amount of participants)
- b) CHF 300.- per participant (5 participants in minimum)
|
Please contact me if you are interested in such a workshop
|
