The short answer according to ITIL: The service knowledge management provides all relevant knowledge (including information such as e.g. service asset and service configuration data) to provide efficient and effective IT services.
Posts Tagged ‘Process’
What is the difference between Service Knowledge Management and Service Asset and Configuration Management?
Tuesday, March 1st, 2011Configuration Management Process Overview
Thursday, August 19th, 2010
What are the five Configuration Management Processes?
Sunday, June 20th, 2010- Configuration Management + Planning
- Configuration Identification
- Configuration Control
- Configuration Verification + Audit
- Configuration Status Accounting (more…)
What does the Configuration Verification & Audit process look like?
Saturday, May 1st, 2010This process makes sure that the content of your Configuration Management System (CMS) / Configuration Management Database (CMDB) is verified and audited to guarantee the required level of data content accuracy. That goal is reached by executing a set of different procedures searching for discrepancies and raising incidents when difference can not be explained (e.g. some discrepancies can be explained by open changes, that means the TO BE State is already defined, but the change has not been deployed yet, so that the AS IS (discovered state) is not YET correct. (more…)
What does the Configuration Status Accounting process look like?
Saturday, May 1st, 2010This process manages all reporting aspects from your Configuration Management System (CMS) / Configuration Management Database (CMDB). Remember, all other IT Service Management Processes are keen on such reports (if the quality of the content meets expectations ==> is properly controlled by configuration control).
The result out of the Configuration Status Accounting process are reports, such as (more…)
Configuration Status Accounting, an example process diagram
Saturday, May 1st, 2010The diagram below shows the Configuration Status Accouting process flow.
Configuration Verification & Audit, an example process diagram
Saturday, May 1st, 2010Below you see picture with an example of a process flow diagram for Configuration Verification & Audit. (more…)
Configuration Control, an example process diagram
Wednesday, April 28th, 2010Here you see an example process flow diagram for Configuration Control .
What does the Configuration Identification Process looks like?
Wednesday, April 28th, 2010This process controls the integration of new CI-Classes / CI-Relationship-Classes into the Configuration Management System (CMS). Its executed the first time after (or parallel to) the Configuration Management and Planning process and everytime you extend your CMS.
The main result of this process is that your CMS System is able to handle the new CI-Class / CI-Relationship in scope of this execution cycle (more…)
What does the Configuration Control process look like?
Monday, April 26th, 2010The Configuration Control process guarantees that the content of your Configuration Management System (CMS) / Configuration Management Database (CMDB) remains accurate.
It is always triggered by another process. Usually by the change management process or the request fulfillment process. As in accounting, you don’t enter accounting records just for fun, you always have a business case such as something has been sold, another thing has been bought, year end closing… (more…)