The short answer according to ITIL: The service knowledge management provides all relevant knowledge (including information such as e.g. service asset and service configuration data) to provide efficient and effective IT services.
Posts Tagged ‘CMS’
What is the difference between Service Knowledge Management and Service Asset and Configuration Management?
Tuesday, March 1st, 2011Is my Configuration Management System the only place to store for all IT-Metadata?
Friday, April 23rd, 2010No. I don’t think so.
But the CMS should be the one and only place where the important parts of all this metadata information is consolidated, connected (through relations) and provided to all other ITSM Processes. In addition, I am convinced that the CMS is also the most appropriate place to apply configuration control. (more…)