ITIL missed the opportunity to provide an easy to use, pragmatic, best practice model. But customer demand, project failures, retrials, re-thinking of affected show that such an easy to use, transparent and simple model is the key for successful configuration management projects. We propose a “Service Configuration Tree” Model as a sound base to work with. (more…)
Archive for March, 2011
Service Configuration Tree – the key to success
Tuesday, March 29th, 2011What is the difference between Service Knowledge Management and Service Asset and Configuration Management?
Tuesday, March 1st, 2011The short answer according to ITIL: The service knowledge management provides all relevant knowledge (including information such as e.g. service asset and service configuration data) to provide efficient and effective IT services.